We’re implementing this program to streamline our check-in and check-out processes. If a caregiver or family member brings a patient to their appointment, you won’t need to provide them with your card for payment. Additionally, as healthcare shifts more financial responsibility to patients through copays and deductibles, having a card on file ensures that balances are settled promptly.

To ensure fairness, we apply the same policy to all patients. While we know most of our patients pay their balances on time, small amounts are often left unpaid. If your balance exceeds $200, we’ll reach out with a courtesy call or email before charging your card. We can also discuss payment options at that time.

Everyone is required to keep a credit or debit card on file. This policy eliminates the need to choose who follows the rules, ensuring consistent treatment for all patients.

Yes, signing the policy confirms your understanding of our financial guidelines.

After your insurance processes your claim, both you and our office will receive an Explanation of Benefits (EOB). The EOB details what portion of your bill you are responsible for and what your insurance covers. Since you typically receive the EOB first, if you disagree with the balance or it differs from what was collected at your appointment, contact your insurance carrier and us immediately. We’ll charge your card for any remaining balance or refund any overpayments, followed by sending you a receipt via email.

If additional information is needed for the insurance claim, we will hold off on charging your card until everything is resolved.

The Payment Card Industry Data Security Standards (PCI-DSS) is a set of comprehensive security measures designed to protect card information and reduce fraud. These standards provide a framework for preventing, detecting, and responding to security breaches involving payment card data.

Your credit card details need to be provided to our front office before your appointment. For new patients, a credit card on file (CCOF) is required before scheduling the first appointment.

Yes, even with dual insurance, there may still be instances where you have a small balance. Rest assured, we won’t charge your card unless you have an outstanding amount. Contact Proven Dental for more information.