FAQs

This will speed up the check-in and check-out process at our dental office in Waukesha, WI. If you have a caregiver or a family member bringing a patient in for their appointment, you will no longer have to give them your card to pay for the procedures. With the changing environment in healthcare, more responsibility for payment is being placed on the patient in the form of copays and deductibles. We need to be sure that patients' balances are paid in a timely manner.

We have to be fair and apply the policy to all patients. We have wonderful patients and we know that most of you pay your balances. Unfortunately, this is not always the case. In our experience, most balances owed are very small and typically less than $100. If your balance is larger than $200, we will provide a courtesy call or email to let you know we are charging your card on file and discuss financing options. Reach out to our dental office in Waukesha, WI if you have any questions.

All patients are required to keep a credit or debit card on file. By doing it this way, the temptation to play favoritism is eliminated, and it removes us from the uncomfortable situation of having to decide who has to follow the policy and who doesn’t. Reach out to our dental office in Waukesha, WI with any questions.

Yes. Your signature ensures you understand our financial policy. As a family dentist in Waukesha, WI, this helps us to continue providing quality services.

Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to both you and our office. This EOB tells you exactly, according to your dental insurance, how much of your dental bill is your responsibility, and how much is the responsibility of your insurance to pay.

You typically receive the EOB before we do, so if you disagree with the patient's responsibility owed or it is different than what was collected at the time of service, you must contact your insurance carrier and our office immediately. We will charge the credit card on file the remaining patient responsibility amount, if any, or refund any amount that was overpaid. Once charged or refunded, we will email you a receipt. If we need to provide more information to the insurance company for you, we will do so, and no payment will be made until that claim has closed completely.

Visit our dental office in Waukesha, WI for quality services you can depend on.

Payment Card Industry (PCI) Security Standards Council Office offers robust and comprehensive standards to enhance payment card data security and reduce exposure to credit card fraud. PCI Data Security Standards (DSS) provides an actionable framework for developing a robust payment card data security process, including prevention, detection, and appropriate reaction to security incidents. Reach out to our dental office in Waukesha, WI with any questions.

Your credit card information must be given to the front office staff before you are seen by a provider at our dental office in Waukesha, WI. For new patients, a CCOF must be established before scheduling their first appointment.

Even with dual insurance, there is often a patient who still has some responsibility. Please keep in mind that we will not charge your card if you do not owe anything. Reach out to our family dentist in Waukesha, WI at Proven Dental to schedule an appointment.

According to the National Institutes of Health, 36% of Americans have dental anxiety. We work to ensure you're as comfortable as possible.